A chatbot is defined as a software application that simulates an interactive human conversation with voice commands or text chats. It uses artificial intelligence & natural language processing(NLP) to know what humans want instead of providing direct contact with a live human agent. It guides them to their desired result with as little work for the customer as possible.
The chatbot is recounted mutually of the foremost promising and advanced ways of communicating between machines and humans. All this is made possible by speech recognition technology.
A chatbot is an artificial conversational agent used for purposes including information gathering, request routing, or customer service. While some chatbot applications use natural language processors, extensive word-classification processes, and compiled AI, others simply generate responses using general keywords and customary phrases obtained from an associated library or database.
Chatbots are used by 1.5 billion people today, with the demand for chatbot applications skyrocketing. The marketplace of companies that provide chatbot technology has become difficult to steer because the competition increases with many Tech companies asking to do the same. However, not all chatbots are the same.
To help companies find the most effective, we’ve assembled the best 11 chatbots for specific businesses.
They can be classified based on their use which includes: e-commerce, finance, news, entertainment, education, productivity, health, etc.
The popular chatbots are:
Kuki was founded as Mitsuku in 2005 from Pandorabots AIML technology and uses keywords for natural language understanding. It is a five-time winner of the Loebner Prize, a Turing Test competition (in 2013, 2016, 2017, 2018, and 2019), for which it holds the world record.
It is available to chat on Facebook messenger, Kik messenger, Telegram, Twitch group chat.
Kuki introduces herself as an Artificial linguistic entity that was activated at a computer lab in Metaverse, on 2nd January 2003.
Replika is the artificial intelligence (AI) based chatbot that was launched in early 2017 by a team of software engineers from Moscow who later moved to California, US.
The main objective of Replika is to allow users a best friend by artificial intelligence gradually replicating their personality by memory recalling conversations and by talking through text messages. The more the user engages with the app, the more the artificial intelligence (AI) begins to sound almost like the user. The app has an indicator showing the AI’s development which goes up to Level 50.
Google Assistant is a virtual assistant based on Artificial intelligence(AI) developed by Google that is available on smartphones and smart devices. It can engage in two-way communication using Natural language processing. The Assistant can search the Internet, adjust phone settings, schedule events & alarms, and show information from the user’s personal Google account.
In 2018, Google launched Duplex which is an extension of the Google Assistant that enables it to hold out natural conversations by mimicking human voice, in an exceedingly manner not different from robocalling. The assistant can complete tasks autonomously like calling a hair salon to book a briefing, calling commercials to verify holiday store hours, or scheduling a restaurant reservation. Although Duplex can complete most of its tasks fully autonomously, it can recognize situations that it’s unable to complete and can signal a human operator to finish the task. The duplex was created to speak in a more natural language and voice by including speech disfluencies like filler words such as “uh” and “hmm” and using common phrases such as “gotcha” and “mhm”, together with more human tone and response latency.
Siri is a virtual assistant based on artificial intelligence (AI), part of Apple Inc.’s operating systems(OS) like iOS, watchOS, iPadOS, tvOS, and macOS.
It can send texts and make calls for you, whether you are driving or have your hands full. It can even announce your messages on your iPhone or iPod. It can also handle device settings, schedule events, and reminders, search the Internet, Translate words and phrases from English to some other languages.
E.g, “Hey Siri, call Mom on speaker”, “Hey Siri, wake me up at 7 AM”, Split a ₹500 bill three ways’’ and so on.
Woebot was created by a clinical psychologist, Alison Darcy, at Stanford University. In 2018, it was launched as an iOS app. Woebot uses cognitive-behavioural therapy to deliver scripted responses to users.
The app presents itself as an automatic therapist when finding a true one can desire a logistical and financial impossibility. The digital psychological health sector has become a multibillion-dollar industry and includes over 10,000 apps. But Woebot is one of only a handful of apps that uses AI to employ the principles of cognitive-behavioural therapy, a typical technique accustomed to treat depression and anxiety. Woebot aims to use natural language processing(NLP) and learn responses to mimic conversation, remember past sessions, and deliver advice around worry, sleep, and stress.
The tech giant IBM, one of the leaders in the AI industry has created one of the most advanced AI-powered chatbots in the marketplace which is known as Watson Assistant.
It is a question-answering computer system that is capable of answering questions asked in natural language by the user. IBM has built it to apply advanced natural language processing, knowledge representation, machine learning, information retrieval, and automated reasoning technologies to the field of open domain question answering. Therefore, unlike other AI chatbots, it can detect when to ask for clarity, search for an answer, and guide users to customer care or human agents.
Imperson is one of the leading conversational AI Chatbot platforms which can support audio, video, VR, and AR on all major messaging platforms and a full-service creative studio for the development of premium business chatbots. It uses artificial intelligence(AI) to identify the user’s behavior and generate a response accordingly in real-time. It is meant to make enterprises convert connections into sales.
Due to its high prices, it’s not the most effective choice for tiny businesses but suits the large brands who are looking to involve more in the chatbot game. Its partners and clients include Microsoft, Amazon, Disney, and National Geographic.
The time of mass marketing and telemarketing is gone. In the age of digital marketing, customers want quick responses and immediate resolutions for his or her queries. It plays a necessary role in the future of online businesses and will be considered together for the foremost critical marketing strategies that an organization should adopt in 2021.
Botsify is a simple chatbot creation platform that doesn’t require any professional coding skills. One will be able to develop an advanced chatbot for sales, customer service, education, or the HR department. The platform features stories, conversational forms, bot learning, and chatbot training.
Its features also include integration with the website, Amazon, Slack & Facebook, Story tree, and Educational chatbots.
If the Botsify chatbot fails to answer any questions, it provides push notifications and transfers the query to the human service agent, this is the most attractive feature of Botsify. Many big brands use Botsify to style their chatbots, including Shazam and Apple.
ManyChat is by far one of the best marketing automation and chatbot platform founded by Mikael Yan and Antony Gorin in 2015. It provides users tools to make chatbots without coding on platforms like Messenger, email, SMS, WhatsApp, and Instagram. Businesses can create a chatbot in five minutes without using any code.
It also provides powerful growth tools to make relationships with the customers, promotes sales, captures contact info, books a rendezvous, sells products and even acquires leads or launch marketing campaigns.
The platform integrates with HubSpot, CoverterKit, MailChimp, Shopify, and Google Sheets. It also provides a wide range of templates, interactive and tailored content for various businesses.
Bold360 is the solution for companies of all sizes that want to enhance customer relationships. Bold360 chatbot creation tool allows you to develop intelligent bots that guide visitors through personalized buyer journeys and improves the method of product selection. It supports advanced reporting and analytics features to grasp in-depth information about your target customers.
It has Omni-channel live chat support, reporting, analytics and supports over 40 languages.
itsalive is an AI-based chatbot that is best for Facebook chatbot builder for startups, influencers, agencies, and brands to automate conversations.
itsalive is a chatbot creator platform that helps to automatically engage with customers. The bot created using the chatbot tool can interact with users.
Its top features include Email notification, Multilingual communication, lead generation form, full analytics, and KPIs.
The Chatbot programs differ in operations and actions. If you have got a team of programmers, the simplest tool to make a chatbot is the Pandora bot that was used to create the award-winning Mitsuku or Kuki chatbot.
For sales and marketing personnel, ManyChat is the most suitable choice. For integration with social media platforms, websites, and CRMs, the most effective tool to make chatbots include Bold360 and Botsify. Let us know in the comments which chatbot are you using for your brand and what are your most favourite features.
Shahid Shahmiri is a digital marketer by profession. He helps online businesses to grow with smart marketing tactics to achieve better sales and leads. He is passionately focused and driven to grow businesses online and can manage the marketing and lead generation process with proven tactics and experiments. Shahid is accountable for analyzing marketing, SEO, growth and dealing with all promotional and media channels.